bengali Privacy Policy
Your personal information is a trust you place in us. This policy clearly states what information bengalibet collects, how it is used, and what steps we take to protect your data.
Table of Contents
Introduction and Applicability
bengalibet.cam (referred to hereinafter as "bengali", "we", "us", or "the platform") places the highest importance on the privacy of all its registered users and visitors. This Privacy Policy ("Policy") sets out bengali's commitments and practices regarding the collection, processing, storage, and distribution of your personal information.
This Policy applies to the bengalibet.cam website, mobile application, and all associated digital services. Creating an account on the platform or continuing to use its services means you are giving your consent to the terms of this Policy. This Policy should be read together with the Terms and Conditions — each complements the other.
If you disagree with any part of this Policy, we ask that you contact our support team before using our services. We are ready to address your concerns.
This Policy applies equally to all individuals residing in Bangladesh and using the bengali platform.
Types of Information Collected
We collect only the information that is necessary for the proper operation of our services. The information collected can be divided into two main categories.
2.1 Information Provided Directly
During account registration and verification, you provide the following information:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Mobile number (linked to bKash, Nagad, or Rocket account)
- Email address (if provided)
- Password (stored in encrypted form — not readable in plain text)
- Documents required for identity verification (photo of National ID card or passport)
2.2 Automatically Collected Information
When you use our platform, the following technical information is automatically stored:
- IP address and device identifier
- Browser type, version, and operating system
- Session duration, login and logout times
- List of pages visited and navigation path
- Transaction history (deposits, withdrawals, bet placements)
- Game play patterns and preference data
2.3 Payment-Related Information
bengali processes transactions only through bKash, Nagad, and Rocket. Transaction IDs and mobile wallet numbers are stored when a payment is completed. Full PINs or passwords are never stored on our servers.
Purpose of Using Information
Collected information is used for specific and legitimate purposes. bengali does not use your information beyond the reasons listed below:
3.1 Service Operations
- Account creation, verification, and management
- Processing deposits and withdrawals (minimum ৳200 deposit and ৳500 withdrawal)
- Managing bonus and promotion-related transactions
- Determining VIP level and providing a personalised experience
- Providing 24/7 live chat and email support
3.2 Security and Fraud Prevention
- Detecting and preventing unauthorised access to accounts
- Monitoring and investigating suspicious transactions
- Preventing multiple accounts or bonus abuse
3.3 Compliance with Legal Obligations
To comply with applicable laws and regulations, we are required to retain certain records for a defined period. Keeping these records helps protect the interests of both us and you.
3.4 Service Improvement
- Analysing and improving the user experience
- Identifying and resolving technical issues
- Planning new games, payment methods, and features
bengali never sells your personal information or transfers it to third parties for marketing purposes.
Data Storage and Security
bengali follows industry-standard technology and processes to protect your information. SSL (Secure Socket Layer) encryption is active on the platform, keeping all data transfers between your browser and our servers secure.
4.1 Technical Security Measures
- 256-bit SSL/TLS encryption — for data transfer
- Password hashing with the bcrypt algorithm — plaintext is never stored on the server
- Firewall and Intrusion Detection System (IDS) active
- Regular security audits and vulnerability testing
- Restricted access policy — only authorised staff can access personal data
4.2 Data Retention Period
Information for active accounts is retained for the duration of the service. Even after an account is closed or becomes inactive, transaction records are kept for a set period to meet legal requirements and resolve disputes. When a request is made to delete data, we make every effort to comply within the limits of our legal obligations.
4.3 Steps to Take in Case of a Data Breach
If a security breach is detected, bengali will promptly notify the affected users and take the necessary steps to minimise harm.
Sharing Information with Third Parties
bengali does not share your personal information with any third party except in the limited circumstances below:
5.1 Payment Processors
To complete transactions through bKash, Nagad, and Rocket, the necessary information (mobile number, transaction ID) is shared with the relevant payment platforms. These payment partners follow their own privacy policies.
5.2 Game Service Providers
Our game partners — including PG Soft, Pragmatic Play, Evolution, JILI, and Spribe — process the minimum technical information required (session token, bet amount) to manage game sessions. They do not receive your name or contact details.
5.3 Legal Obligations
Under a court order, government investigation, or other legal process, bengali may share information with authorities in accordance with applicable law. In such cases, you will be informed as much as possible, unless prohibited by legal obligation.
Your information is never shared with any advertising network or data broker for commercial purposes.
Cookies and Tracking Technology
Cookies and similar technologies are used to ensure the proper functioning of the bengali platform. These technologies help improve your experience on the platform.
6.1 Types of Cookies and Their Purpose
- Essential Cookies: Keeping login sessions active and verifying security tokens — the platform cannot function without these.
- Functional Cookies: Remembering your preferred language, game category, and display settings.
- Analytics Cookies: Collecting page visit statistics to understand which parts of the platform are used most.
6.2 Cookie Control
You can block or delete cookies from your browser settings. However, please note that disabling essential cookies may disrupt core functions such as login and payment.
User Rights
You have clear rights over your own information. bengali respects these rights and gives you the opportunity to exercise them through the proper process.
7.1 Right to Access and Correct
You can view and verify the information in your account at any time. If there is any error in your name, email, or mobile number, it can be corrected by contacting the support team. However, after identity verification is completed, some changes may require additional verification.
7.2 Request to Delete Information
If you wish to permanently close your account, you can submit a request to have your information deleted. After meeting legal obligations and transaction record retention requirements, the remaining information will be deleted.
7.3 Right to Opt Out of Marketing Communications
If you do not want to receive promotional messages or emails, you can stop them by clicking the "Unsubscribe" link in any message or by informing the support team. However, important service-related notifications (transaction confirmations, security alerts) will continue to be sent.
7.4 Right to Lodge a Complaint
For any privacy-related concerns or complaints, contact bengali's support team directly. As part of the Responsible Gaming policy, we are also committed to protecting your rights.
Protection of Minors
bengali is a 21+ platform. Anyone registering to use the casino and betting services must be at least 21 years of age. We do not intentionally collect any personal information from minors.
Date of birth is verified at the time of registration, and additional identity documents may be requested in suspicious cases. If it becomes known that a minor's information has been collected by mistake, that account is immediately closed and all associated information is deleted.
If a parent or guardian suspects their child is using this platform, please notify our support team immediately.
Changes to the Policy
bengali reserves the right to amend this Privacy Policy from time to time as needed. If any significant changes are made, you will be notified through the following methods:
- Displaying a notification when logging in to the platform
- Sending a summary of the changes to the registered email address (if applicable)
- Updating the "Last Revised" date at the top of this page
Continuing to use the platform after updated policies take effect means you agree to the revised terms. If you have questions about the new policies, please read our FAQ or ask our support team.
Previous versions are kept in our records and may be provided upon request.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. bengali's support team is available in both Bengali and English, seven days a week, twenty-four hours a day.
More details about bengali's identity and operations can be found on our About Us page.
Written complaints related to privacy are generally responded to within business days.
Support & Contact
If you have any questions about the privacy policy, our team is ready to help you directly.